Client Service Manager - Premium Real Estate & Property Management

Join ASRI, a leading name in premium real estate and property management, as a Client Service Manager in the heart of Jakarta Raya. This is a unique opportunity to leverage your expertise in operations management to deliver exceptional service in our luxury properties. At ASRI, we are committed to providing a seamless and personalized experience for our high-end clients, and we believe that your leadership and strategic thinking will be instrumental in achieving this goal.

In this role, you will be responsible for overseeing the day-to-day operations of our client service team, ensuring that all client needs are met with the highest level of professionalism and efficiency. You will work closely with our property managers, maintenance teams, and other stakeholders to coordinate services and resolve any issues that may arise. Your ability to manage multiple projects simultaneously and your strong communication skills will be crucial in this position.

📋 Tanggung Jawab Pekerjaan

• Oversee the day-to-day operations of the client service team, ensuring high levels of customer satisfaction and service quality.
• Coordinate with property managers, maintenance teams, and other stakeholders to ensure seamless service delivery.
• Develop and implement strategies to improve client service and operational efficiency.
• Monitor and analyze client service metrics to identify areas for improvement and implement corrective actions.
• Train and mentor client service staff to ensure they are equipped with the necessary skills and knowledge to deliver exceptional service.
• Build and maintain strong relationships with high-end clients, ensuring their needs are met and exceeded.
• Stay up-to-date with industry trends and best practices in client service and operations management.
• Represent ASRI at client meetings and events, maintaining the company's high standards of professionalism and service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Real Estate, or a related field.
• Minimum of 5 years of experience in client service management, property management, or a related field.
• Proven track record of success in managing client service teams and delivering exceptional service.
• Strong knowledge of real estate operations, including property management, maintenance, and leasing.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proficiency in using Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Certification in client service management or property management is a plus.

🛠️ Keahlian

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