MIS System Support Specialist

Join Servay as an MIS System Support Specialist and play a pivotal role in maintaining and optimizing our IT infrastructure. Based in the vibrant hub of Canggu, Bali, you will ensure seamless network and system operations, enabling our team to deliver exceptional services to our clients.

At Servay, we are committed to fostering a dynamic and collaborative work environment. As an MIS System Support Specialist, you will work closely with our IT team to troubleshoot and resolve system issues, implement system updates, and ensure the security and integrity of our systems. Your daily tasks will involve monitoring system performance, managing user access, and providing technical support to our employees.

This is an exciting opportunity to join a growing company in a beautiful location. We offer competitive compensation, a comprehensive benefits package, and the chance to be part of a team that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain the company's IT infrastructure, including servers, workstations, and network devices.
• Provide technical support to employees, including troubleshooting hardware and software issues.
• Install, configure, and maintain software applications, including ERP systems and other business-critical applications.
• Manage user accounts and access permissions, ensuring compliance with security policies.
• Conduct regular system backups and disaster recovery testing to ensure data integrity and availability.
• Document system configurations, procedures, and troubleshooting steps for future reference.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to the IT infrastructure.
• Collaborate with the IT team to implement system updates and patches, ensuring minimal disruption to business operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in a similar role, preferably in a corporate or enterprise environment.
• Proficient in using ITIL framework for IT service management.
• Strong knowledge of network protocols, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with Windows Server, Active Directory, and Group Policy.
• Experience with database management systems, such as Microsoft SQL Server or MySQL.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Excellent problem-solving skills and the ability to work independently and as part of a team.

🛠️ Keahlian

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