IT Application Support Specialist - Part-Time
Join Soedarpo Informatika as an IT Application Support Specialist and become part of a dynamic team dedicated to delivering fast, reliable technical solutions. This part-time role offers a competitive salary, career development opportunities, and a chance to work with cutting-edge technology in Jakarta Raya. As an IT Application Support Specialist, you will be the backbone of our IT infrastructure, ensuring that our applications run smoothly and efficiently.
At Soedarpo Informatika, we are committed to innovation and excellence. Our team is passionate about technology and dedicated to providing the best possible service to our clients. This role is perfect for someone who wants to grow their career in IT while enjoying a flexible work schedule.
📋 Tanggung Jawab Pekerjaan
- Provide level 1 and 2 technical support for IT applications, including troubleshooting and resolving issues.
- Monitor and maintain IT applications to ensure optimal performance and availability.
- Document and report on system issues, outages, and resolutions.
- Collaborate with cross-functional teams to implement and support new IT applications.
- Assist in the development and testing of new software releases.
- Stay updated with the latest IT trends and technologies to improve support services.
- Conduct regular audits to ensure compliance with IT policies and procedures.
- Train and mentor junior staff on IT applications and support processes.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in IT application support or a similar role.
- Strong knowledge of ITIL framework and best practices.
- Proficiency in using IT support tools such as ServiceNow, Jira, and Confluence.
- Familiarity with scripting languages such as Python or PowerShell.
- Excellent communication and problem-solving skills.
- Ability to work well under pressure and meet tight deadlines.
- Certification in ITIL or other relevant certifications is a plus.
🛠️ Keahlian
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