Customer Service Representative (CSR) - Open to Fresh Graduates - Easy Account (Up to 25K Monthly)

Are you a fresh graduate looking to kickstart your career in customer service? STACKph is hiring Customer Service Representatives (CSR) for an easy account with competitive pay, comprehensive training, and exciting growth opportunities. This is your chance to join a dynamic team in one of Bali's most vibrant cities, where you'll be at the heart of our customer interactions. Located in the bustling area of Canggu, you'll have the opportunity to work in a lively environment that fosters creativity and growth.

As a CSR at STACKph, you'll be the first point of contact for our customers, ensuring their queries are resolved efficiently and their experience is memorable. You'll handle a variety of customer service tasks, from answering calls and emails to managing social media interactions. Our team is dedicated to providing top-notch service, and with our comprehensive training program, you'll quickly master the skills needed to excel in this role.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and social media channels.
• Provide excellent customer service by being polite, patient, and professional.
• Handle customer complaints and escalate issues to the appropriate team when necessary.
• Assist in managing and maintaining our customer database.
• Participate in training sessions and continuous learning to improve your skills.
• Collaborate with the team to ensure consistent and high-quality service.
• Stay updated with company policies and procedures.
• Contribute to a positive and supportive team environment.

🎓 Kualifikasi & Syarat

• Fresh graduate with a degree in any field.
• Excellent communication and interpersonal skills.
• Basic computer literacy, including proficiency in email and social media platforms.
• Ability to work well under pressure and meet deadlines.
• Strong problem-solving and decision-making skills.
• Familiarity with CRM software such as HubSpot or Salesforce is a plus.
• Ability to work independently and as part of a team.
• Passionate about providing exceptional customer service.

🛠️ Keahlian

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