Front Office Hotel Staff

Join Avisha Citra Mandiri as a Front Office Hotel Staff and become the welcoming face of our hospitality team in Jakarta Raya. This role is perfect for individuals who thrive in dynamic environments, enjoy interacting with guests, and take pride in delivering exceptional service. As a Front Office Hotel Staff, you'll be the first point of contact for our guests, ensuring their stay is smooth and memorable from check-in to check-out. Using tools like PMS (Property Management System) and CRM (Customer Relationship Management) software, you'll manage reservations, handle guest inquiries, and coordinate with housekeeping and other departments to provide a seamless guest experience.

Avisha Citra Mandiri is a leading hotel management company in Jakarta Raya, known for its commitment to excellence and guest satisfaction. With a rich history of providing top-notch hospitality services, we are dedicated to creating a welcoming and comfortable environment for our guests. This opportunity allows you to be part of a team that values professionalism, integrity, and a passion for hospitality.

In this role, you will handle a variety of tasks daily, including managing guest check-ins and check-outs, processing payments, and addressing guest concerns. You'll also have the chance to develop your skills and advance your career within a supportive and growth-oriented organization.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs using PMS and CRM software
• Process payments and handle guest inquiries
• Coordinate with housekeeping, dining, and other departments to ensure a seamless guest experience
• Maintain accurate guest records and provide excellent customer service
• Handle guest complaints and resolve issues promptly
• Assist in promoting hotel events and special offers
• Ensure compliance with hotel policies and procedures
• Participate in team meetings and training sessions

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or hospitality roles
• Familiarity with PMS and CRM software
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Ability to work in a fast-paced environment
• Fluent in Indonesian and English
• High school diploma or equivalent
• Certification in hospitality or related fields is a plus

🛠️ Keahlian

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